.request-page {
  width: 100%;
  min-width: 0;
}

.request-page .site-header {
  position: sticky;
  top: 0;
  z-index: 99;
  width: 100%;
  background: var(--paper);
}

.request-main {
  width: 100%;
  padding: 0 0 110px;
}

.request-panel {
  display: grid;
  grid-template-columns: minmax(0, 1.05fr) minmax(320px, 0.95fr);
  gap: 64px;
  align-items: start;
  width: 100%;
  padding: 88px 10.8vw 0;
}

.request-intro .eyebrow {
  margin: 0 0 16px;
}

.request-intro h1 {
  margin: 0;
  font-size: clamp(42px, 5.5vw, 72px);
  line-height: 0.95;
  letter-spacing: -0.07em;
}

.request-intro h1 em {
  color: var(--orange);
  font-style: normal;
}

.request-intro > p {
  max-width: 38ch;
  margin: 22px 0 0;
  color: var(--muted);
  font-size: 16px;
  line-height: 1.5;
}

.request-notes {
  list-style: none;
  margin: 28px 0 0;
  padding: 0;
  max-width: 420px;
}

.request-notes li {
  position: relative;
  padding: 12px 0 12px 18px;
  border-top: 1px solid var(--line);
  color: var(--ink);
  font-size: 14px;
  line-height: 1.45;
}

.request-notes li:last-child {
  border-bottom: 1px solid var(--line);
}

.request-notes li::before {
  content: '';
  position: absolute;
  left: 0;
  top: 18px;
  width: 6px;
  height: 6px;
  background: var(--orange);
}

.request-notes a {
  color: var(--orange);
  text-decoration: underline;
  text-underline-offset: 2px;
}

.request-lookup {
  display: grid;
  gap: 18px;
  width: 100%;
  padding: 32px;
  background: var(--dark);
  color: var(--paper);
}

.request-form-title {
  margin: 0 0 4px;
  color: var(--orange);
  font: 11px 'DM Mono', monospace;
  letter-spacing: 0.12em;
  text-transform: uppercase;
}

.request-field {
  display: flex;
  flex-direction: column;
  gap: 8px;
  min-width: 0;
}

.request-field label {
  color: #b7b3aa;
  font: 10px 'DM Mono', monospace;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.request-field input {
  width: 100%;
  min-height: 52px;
  padding: 14px 16px;
  border: 1px solid #4a4b46;
  background: #171814;
  color: var(--paper);
  font: 16px 'Space Grotesk', sans-serif;
  outline: 0;
}

.request-field input::placeholder {
  color: #6f6c65;
}

.request-field input:focus {
  border-color: var(--orange);
}

.request-submit {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  width: 100%;
  min-height: 52px;
  margin-top: 6px;
  border: 1px solid var(--orange);
  background: var(--orange);
  color: var(--ink);
  font: 12px 'DM Mono', monospace;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  cursor: pointer;
}

.request-submit:hover {
  background: #ff6f4d;
}

.request-submit:disabled {
  opacity: 0.55;
  cursor: wait;
}

.request-alert {
  margin: 0;
  padding: 12px 14px;
  border: 1px solid #a34632;
  color: #ffb09a;
  font: 12px 'DM Mono', monospace;
}

.request-alert[hidden] {
  display: none !important;
}

.request-result {
  width: 100%;
  padding: 28px 10.8vw 0;
}

.request-ticket {
  width: min(760px, 100%);
  margin: 0 auto;
  border: 1px solid var(--line);
  background: #fff;
  overflow: hidden;
  animation: ticketIn 0.35s ease both;
}

.request-ticket[hidden] {
  display: none !important;
}

.request-ticket-top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  padding: 18px 20px;
  background: #1c1d1b;
  color: var(--paper);
}

.request-ticket-top span:first-child {
  display: block;
  margin-bottom: 6px;
  color: #8f8b83;
  font: 9px 'DM Mono', monospace;
  letter-spacing: 0.1em;
  text-transform: uppercase;
}

.request-ticket-top strong {
  display: block;
  color: var(--orange);
  font: 600 18px/1.25 'DM Mono', monospace;
  overflow-wrap: anywhere;
}

.request-status-pill {
  flex: none;
  padding: 7px 9px;
  border: 1px solid rgba(255, 90, 49, 0.4);
  color: var(--orange);
  font: 9px 'DM Mono', monospace;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  white-space: nowrap;
}

.request-status-pill.is-received {
  border-color: #ff5a31;
  color: #ff5a31;
  background: rgba(255, 90, 49, 0.12);
}

.request-status-pill.is-confirmed {
  border-color: #2f7cf6;
  color: #2f7cf6;
  background: rgba(47, 124, 246, 0.12);
}

.request-status-pill.is-progress {
  border-color: #e29a1a;
  color: #c9852a;
  background: rgba(226, 154, 26, 0.14);
}

.request-status-pill.is-ready {
  border-color: #0d9f8a;
  color: #0d9f8a;
  background: rgba(13, 159, 138, 0.12);
}

.request-status-pill.is-completed {
  border-color: #2f9e62;
  color: #2f9e62;
  background: rgba(47, 158, 98, 0.12);
}

.request-status-pill.is-cancelled {
  border-color: #a34632;
  color: #c44b38;
  background: rgba(163, 70, 50, 0.12);
}

.request-status-copy {
  margin: 0;
  padding: 16px 20px;
  border-bottom: 1px solid var(--line);
  color: var(--muted);
  font-size: 14px;
  line-height: 1.5;
}

.request-timeline {
  list-style: none;
  margin: 0;
  padding: 18px 20px;
  border-bottom: 1px solid var(--line);
  display: grid;
  gap: 0;
}

.request-timeline li {
  position: relative;
  padding: 0 0 18px 34px;
  color: #9a958c;
  font: 13px/1.35 'Space Grotesk', sans-serif;
}

.request-timeline li:last-child {
  padding-bottom: 0;
}

.request-timeline li::before {
  content: '';
  position: absolute;
  left: 5px;
  top: 4px;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background: #d8d2c8;
  border: 2px solid #fff;
  box-shadow: 0 0 0 1px #d8d2c8;
  z-index: 1;
}

.request-timeline li::after {
  content: '';
  position: absolute;
  left: 10px;
  top: 18px;
  bottom: -2px;
  width: 2px;
  background: #e8e2d8;
}

.request-timeline li:last-child::after {
  display: none;
}

.request-timeline li.is-done {
  color: var(--ink);
  font-weight: 500;
}

.request-timeline li.step-received.is-done::before,
.request-timeline li.step-received.is-live::before {
  background: #ff5a31;
  box-shadow: 0 0 0 1px #ff5a31;
}

.request-timeline li.step-received.is-done::after,
.request-timeline li.step-received.is-live::after {
  background: linear-gradient(#ff5a31, #2f7cf6);
}

.request-timeline li.step-confirmed.is-done::before,
.request-timeline li.step-confirmed.is-live::before {
  background: #2f7cf6;
  box-shadow: 0 0 0 1px #2f7cf6;
}

.request-timeline li.step-confirmed.is-done::after,
.request-timeline li.step-confirmed.is-live::after {
  background: linear-gradient(#2f7cf6, #e29a1a);
}

.request-timeline li.step-progress.is-done::before,
.request-timeline li.step-progress.is-live::before {
  background: #e29a1a;
  box-shadow: 0 0 0 1px #e29a1a;
}

.request-timeline li.step-progress.is-done::after,
.request-timeline li.step-progress.is-live::after {
  background: linear-gradient(#e29a1a, #0d9f8a);
}

.request-timeline li.step-ready.is-done::before,
.request-timeline li.step-ready.is-live::before {
  background: #0d9f8a;
  box-shadow: 0 0 0 1px #0d9f8a;
}

.request-timeline li.step-ready.is-done::after,
.request-timeline li.step-ready.is-live::after {
  background: linear-gradient(#0d9f8a, #2f9e62);
}

.request-timeline li.step-completed.is-done::before,
.request-timeline li.step-completed.is-live::before {
  background: #2f9e62;
  box-shadow: 0 0 0 1px #2f9e62;
}

.request-timeline li.is-live {
  font-weight: 700;
}

.request-timeline li.step-received.is-live { color: #ff5a31; }
.request-timeline li.step-confirmed.is-live { color: #2f7cf6; }
.request-timeline li.step-progress.is-live { color: #c9852a; }
.request-timeline li.step-ready.is-live { color: #0d9f8a; }
.request-timeline li.step-completed.is-live { color: #2f9e62; }

.request-timeline li.is-live::before {
  animation: livePulse 1.4s ease-out infinite;
}

.request-timeline li.step-cancelled.is-current {
  color: #c44b38;
  font-weight: 700;
}

.request-timeline li.step-cancelled.is-current::before {
  background: #c44b38;
  box-shadow: 0 0 0 1px #c44b38;
}

@keyframes livePulse {
  0% { box-shadow: 0 0 0 0 rgba(255, 90, 49, 0.45); }
  70% { box-shadow: 0 0 0 10px rgba(255, 90, 49, 0); }
  100% { box-shadow: 0 0 0 0 rgba(255, 90, 49, 0); }
}

.request-timeline li.step-confirmed.is-live::before {
  animation-name: livePulseBlue;
}

.request-timeline li.step-progress.is-live::before {
  animation-name: livePulseAmber;
}

.request-timeline li.step-ready.is-live::before {
  animation-name: livePulseTeal;
}

.request-timeline li.step-completed.is-live::before {
  animation-name: livePulseGreen;
}

@keyframes livePulseBlue {
  0% { box-shadow: 0 0 0 0 rgba(47, 124, 246, 0.45); }
  70% { box-shadow: 0 0 0 10px rgba(47, 124, 246, 0); }
  100% { box-shadow: 0 0 0 0 rgba(47, 124, 246, 0); }
}

@keyframes livePulseAmber {
  0% { box-shadow: 0 0 0 0 rgba(226, 154, 26, 0.45); }
  70% { box-shadow: 0 0 0 10px rgba(226, 154, 26, 0); }
  100% { box-shadow: 0 0 0 0 rgba(226, 154, 26, 0); }
}

@keyframes livePulseTeal {
  0% { box-shadow: 0 0 0 0 rgba(13, 159, 138, 0.45); }
  70% { box-shadow: 0 0 0 10px rgba(13, 159, 138, 0); }
  100% { box-shadow: 0 0 0 0 rgba(13, 159, 138, 0); }
}

@keyframes livePulseGreen {
  0% { box-shadow: 0 0 0 0 rgba(47, 158, 98, 0.45); }
  70% { box-shadow: 0 0 0 10px rgba(47, 158, 98, 0); }
  100% { box-shadow: 0 0 0 0 rgba(47, 158, 98, 0); }
}

.request-help {
  padding: 18px 20px;
  border-bottom: 1px solid var(--line);
  background: #fff8f4;
}

.request-help[hidden] {
  display: none !important;
}

.request-help-title {
  margin: 0 0 6px;
  color: var(--orange);
  font: 11px 'DM Mono', monospace;
  letter-spacing: 0.1em;
  text-transform: uppercase;
}

.request-help-copy {
  margin: 0 0 14px;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.45;
}

.request-help-links {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
}

.request-help-links a {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 40px;
  padding: 0 10px;
  border: 1px solid var(--line);
  background: #fff;
  color: var(--ink);
  font: 10px 'DM Mono', monospace;
  text-transform: uppercase;
  text-align: center;
}

@media (max-width: 800px) {
  .request-help-links {
    grid-template-columns: 1fr;
  }
}

.request-cancel {
  display: none !important;
}

.request-meta {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 0;
  margin: 0;
}

.request-meta > div {
  padding: 14px 20px;
  border-bottom: 1px solid var(--line);
  border-right: 1px solid var(--line);
}

.request-meta > div:nth-child(2n) {
  border-right: 0;
}

.request-meta > div.full {
  grid-column: 1 / -1;
  border-right: 0;
}

.request-meta dt {
  margin: 0 0 5px;
  color: var(--muted);
  font: 9px 'DM Mono', monospace;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.request-meta dd {
  margin: 0;
}

.request-meta strong {
  display: block;
  font: 500 14px/1.35 'Space Grotesk', sans-serif;
  overflow-wrap: anywhere;
}

.request-meta small {
  display: block;
  margin-top: 3px;
  color: var(--muted);
  font: 12px 'DM Mono', monospace;
}

.request-ticket-actions {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
  padding: 16px 20px 20px;
}

.request-action {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 42px;
  padding: 0 10px;
  border: 1px solid var(--line);
  font: 10px 'DM Mono', monospace;
  text-transform: uppercase;
  text-align: center;
}

.request-action.primary {
  background: var(--orange);
  border-color: var(--orange);
  color: var(--ink);
}

@keyframes ticketIn {
  from {
    opacity: 0;
    transform: translateY(8px);
  }
  to {
    opacity: 1;
    transform: none;
  }
}

@media (max-width: 900px) {
  .request-panel {
    grid-template-columns: 1fr;
    gap: 28px;
    padding: 72px 6vw 0;
  }

  .request-intro h1 {
    font-size: clamp(36px, 10vw, 52px);
  }

  .request-lookup {
    padding: 22px 18px;
  }

  .request-result {
    padding: 22px 6vw 0;
  }
}

@media (max-width: 800px) {
  .request-page {
    padding-top: 82px;
  }

  .request-page .site-header {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    width: 100%;
  }

  .request-main {
    padding-bottom: 70px;
  }

  .request-panel {
    padding-top: 36px;
  }

  .request-ticket-top {
    display: block;
    padding: 16px;
  }

  .request-status-pill {
    display: inline-block;
    margin-top: 12px;
  }

  .request-meta {
    grid-template-columns: 1fr;
  }

  .request-meta > div {
    border-right: 0;
  }

  .request-ticket-actions {
    grid-template-columns: 1fr;
    padding: 14px 16px 16px;
  }
}